We start with a clear picture of your project so pricing and timing are realistic from day one. What happens:

• You send photos, rough measurements, and notes (video call/site visit if needed).
• We confirm inclusions/exclusions and flag risks or unknowns.
• Deliverables: scope sheet, ballpark or line-item estimate, timeline window, next-step checklist.
• Typical turnaround: 24–48 hours.

Details drive outcomes. We lock in the plan so cuts, edges, and transitions look intentional. What happens:

• Laser layout with control lines; balanced cuts and tile orientation set.
• Edges/terminations: Schluter/metal profiles or stone cap; niche/bench sizing.
• Transitions to adjacent floors; thresholds, heights, and trim resolved.
• Grout & silicone colors selected; waterproofing approach confirmed.
• Schedule lock + site-prep checklist (access, protection, power/water).

We protect your space and build to spec for flat, straight, long-lasting results. What happens:

• Protection first: floor covering, dust control, end-of-day tidy-up.
• Substrate prep: flatten/level, backer or membrane; showers get pre-slope & waterproofing per system.
• Setting: proper trowel/coverage, consistent joints, true profiles/edges.
• Photo updates on request; GC/homeowner coordination throughout.

We bring everything together and leave it spotless and serviceable. What happens:

• Grout installed per spec (cementitious or epoxy as required).
• 100% silicone at changes of plane; clean, even beads.
• Edges polished, accessories aligned; fixtures re-fit if in scope.
• Detail clean, protection removed, space left tidy.

We close the loop, support the punch list, and start your warranty. What happens:

• Walk-through; any punch items are handled or scheduled promptly.
• Care & cleaning guide; material batch info recorded.
• Final photos; 12-month workmanship warranty begins.
• Invoice & secure payment link (ACH/CC) or GC billing; COI/credentials on file.